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Leadership Forum Session #4 2017-2018
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Leadership Forum Session #4 2017-2018

Customer Service and Information Systems

When: Tuesday March 13, 2018
9:00 AM - 4:00 PM
Where: Metropolitan Water District of Salt Lake and Sandy
3430 East Danish Road
Cottonwood Heights 84093
United States
Contact: Donna Connor
801-712-1619 x4

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Leadership Forum Session Four

March 13, 2018

Metropolitan Water District of Salt Lake and Sandy Little Cottonwood Water Treatment Plant from 9:00-4:00.

Lunch will be served.


Topics this session include:

* Creating a Customer Service Culture

* E-Customer Service - Customer Service via the Internet

* A Value Model for the Public Sector

* Dealing with an Angry Public

* Information Systems and Services

* System and Technology Security

* SCADA, Instrumentation and Control

* Asset and Maintenance Management Systems

* Mobile and Remote Applications

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